Workplace monitoring can be seen as an essential part of running a business efficiently. In the modern era, companies rely on technology to complete their daily tasks effectively. Workplace monitoring allows an employer to keep up with employee performance, and assess how well they’re carrying out their day-to-day tasks. Businesses that use workplace monitoring are able to track data like employee productivity, attendance, and their daily activities.
So how does workplace monitoring work? Let us be your guide!
Being Ethical About It
First and foremost, you need to let your employees know about your privacy policies, and what data of theirs will be monitored. Mention everything in the employee handbook, and elaborate during their induction.
Once employees are given a heads-up, they won’t be surprised if their PC is taken for a routine check, or if their activity log is recorded. They also need to know what rights and responsibilities they’re entitled to when handling the businesses communication through their personal devices.
This tracks employees’ computer activities, and their internet usage. A time tracking software will have all the data regarding the programs, apps, and URLs used in a day. This type of monitoring will also allow you to know how many hours each employee has worked, and you can ensure that the company’s time is used efficiently, and it’s resources aren’t wasted. Some of the main industries that use this system are IT and web development.
This is used in call centers to ensure quality control. The manager can know how effectively customer service is being delivered, and whether it’s meeting the company’s set standards. Workers can also listen to their own conversations to evaluate and better their own communication skills. A premier-quality call center software is ideal for this purpose.
This is typically used when employees spend a considerable amount of time on the road. Examples of such employees include taxi drivers and visual brand merchandisers. A GPS tracking system is attached to their car, and employers can track their routes, and plan ones that are more proficient. It also assures employers if the vehicle is being used for personal purposes or not.
Are you looking to upgrade your workplace monitoring game? The Highster Mobile phone monitoring app helps to track records that include employee chats, calls, emails, and more. It also offers unique services like recovering deleted messages, and is relatively easy to use. To find out more, call us at 866.611.9506.