Troubleshoot

 

STEPS TO ACTIVATE UNKNOWN SOURCES ON GALAXY S9

  1. Go to the Home screen
  2. Swipe the Notification screen from the top of the screen
  3. Click the gear icon to enter the Settings menu
  4. Tap on “Device Security”
  5. You’ll see a section for “Unknown Sources” once you scroll down
  6. Tap on its slider to switch it from OFF to ON
  7. You can now leave the menus and continue with the installation of your apps

You are now ready to complete the installation process.

1. Question: How does the app work?

The app works virtually. It will only take you less than 5 minutes to
perform the process of setting it up then you can read or monitor the
device using your pc or any other device by just logging in to your
control panel.

2. Question : How do you bypass 2 Factor Authentication?
(iPhone)

You will need to get the security code from the trusted device and enter
it to the dashboard to bypass 2fa

3. Question: My information is not uploading (Android
version)

When you first installed the application, did you do the following:

  • “it will ask for permissions, then show Accessibility screen and
    then asks for device admin. All 3 steps must be completed to be
    able to get any data from the device.
  • Also, you should turn off any battery saving modes, since they may
    limit background data and can prevent data from being uploaded
    to the server.

We suggest you reinstall the software and make sure the above steps
are completed as this will address the updating issue you are
experiencing.